With major disruption across virtually every industry as a result of COVID, there’s plenty of focus immediately on pivoting, reskilling, and retraining teams. But the truth is, big training efforts don’t work. After only one day, people forget 70% o...
Design
Resources
How User Research Improves Quality of Care in Healthcare
User research is typically reserved for digital designers building apps and websites. it'd not be where it came from, but today it’s often thought of as a digital-only field. In reality though, understanding how people navigate complex ...
How to Plan and Execute an Effective Design Sprint
Asking how long a design goes to require a touch like asking how long may be a piece of string. The solution is always: ‘it depends.’ Design is often tweaked and altered forever, and it’s still never getting to be perfect. That’s why we add des...
How to Plan a Customer Education Strategy
New customer acquisition might get all the eye and therefore the credit, except for many businesses, the important value is keeping and growing the purchasers they need. That’s where customer education comes in. Customer education is the str...
Top eCommerce Trends for 2021
It’s that point of year again. Things are winding down, we’re peering into subsequent 12 months, and we’re trying to work out what’s coming at us in 2021. So without further ado, here are our 6 predictions for the longer term of ecommerce. ...
What is Remote Learning and How to Implement it in Your Organization
COVID has fundamentally changed how knowledge workers do their jobs in almost every way. For those folks lucky enough to figure within the knowledge sector, there are major adaptations by every organization to still deliver products and services with ...
Accessibility and Retail – More Important than Ever
Accessibility has long been near and dear to our heart here at Enginess. But the general message is this: accessibility is vital not only from a legal perspective (in Canada and therefore the US, anyway) but from an ethical, user experience,...
Developing a Minimum Viable Experience vs Traditional MVP
You’ve probably heard of the minimum viable product (MVP). Because the attitudes and norms of Silicon Valley have become the dominant corporate culture within the US and Canada, MVP has become the quality approach to new development. We think that MV...
How to Avoid Common AODA Risks and Pitfalls
Our final post as a part of our new series 'A Product Leader’s Guide To Accessibility & AODA'. Here we cover the common AODA pitfalls digital teams encounter once they set about building new products. We’ve worked on dozens of accessibility pro...
AODA and Ongoing Maintenance
Part four of our new series 'A Product Leader’s Guide To Accessibility & AODA'. You've launched your website, it feels good. All new and glossy, what next? During this chapter, we’re getting to explore these two options for maintaini...
Managing Costs and Product Development
Managing costs together with your Accessibility development is a component three of our new series 'A Product Leader’s Guide To Accessibility & AODA'. We’ve worked on dozens of accessibility projects over the years, and have helpe...
Delivering an Accessibility Compliant Product
Project Management, Planning and Delivery with Accessibility projects as part two of our new series 'A Product Leader’s Guide To Accessibility & AODA'. We’ve worked on dozens of accessibility projects over the years, and have helped nonprofit...